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Terms of Service

The terms that govern your use of Kru.ai.

Last updated: June 2026
Quick summary: Kru.ai is provided "as is" to help you analyze your supplier spend. Don't upload anything that isn't yours to upload. The savings opportunities we surface are suggestions — not guarantees. We can change or discontinue the service. Disputes are resolved by arbitration in Georgia.

1. Acceptance of These Terms

These Terms of Service (the "Terms") govern your access to and use of the Kru.ai website, web application, and related services (collectively, the "Services"), provided by Krumart, Inc., a Delaware corporation ("Kru.ai", "we", "us", or "our"). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Who Can Use Kru.ai

You must be at least 18 years old and have the authority to enter into these Terms (whether on your own behalf or on behalf of a business entity) to use the Services. If you are using the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" refers to that business.

3. Your Account

You are responsible for:

  • Providing accurate information when you create your account
  • Keeping your login credentials secure and confidential
  • All activity that occurs under your account
  • Notifying us promptly at security@kru.ai if you suspect unauthorized access

4. Your Content

"Your Content" means the documents, invoices, images, supplier information, and other materials you upload to the Services. You retain ownership of Your Content. By uploading Your Content, you grant Kru.ai a worldwide, non-exclusive, royalty-free license to store, process, analyze, transmit, and display Your Content solely to provide and improve the Services for you.

You represent and warrant that:

  • You have the right to upload Your Content
  • Your Content does not violate any law, contract, or third-party right
  • Your Content does not contain Social Security numbers, credit card numbers, bank account credentials, or other regulated sensitive personal information that we have not specifically asked for
  • Your Content does not contain malware, viruses, or other harmful code

5. Use of Anonymized Data

We may use Your Content in anonymized and aggregated form to produce benchmarks, market analytics, and product improvements. Anonymized data does not identify you, your business, or your suppliers. See our Privacy Policy for more detail.

6. Acceptable Use

You agree not to:

  • Use the Services for any illegal purpose or in violation of any applicable law
  • Upload content you don't have the right to share, or that infringes intellectual property rights
  • Attempt to gain unauthorized access to the Services, other accounts, or our infrastructure
  • Interfere with or disrupt the Services (including via excessive automated requests, scraping, or denial-of-service attacks)
  • Reverse-engineer, decompile, or attempt to extract source code from the Services
  • Use the Services to build a competing product
  • Resell, sublicense, or commercially redistribute access to the Services without our written permission

7. AI-Generated Output and Recommendations

Kru.ai uses artificial intelligence (specifically, Anthropic's Claude) to extract data from documents and to surface savings opportunities, spend patterns, and recommendations. AI-generated output may be incomplete, inaccurate, or contain errors. The savings opportunities, market comparisons, and suggestions presented by Kru.ai are informational only and do not constitute financial, legal, tax, or business advice.

You are responsible for verifying any extracted data and exercising independent judgment before acting on any recommendation. See our AI & Data Processing Disclosure for more.

8. Subscription and Payment

Some features of the Services may be offered for free; others may require a paid subscription. If we begin charging for the Services, we will give you advance notice and the opportunity to either subscribe or stop using the paid features. Subscription terms, pricing, and cancellation policies will be disclosed at the time of purchase.

9. Changes to the Services

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

10. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice, if we believe you have violated these Terms or pose a risk to the Services or other users.

Upon termination, your right to access the Services ends. Provisions that by their nature should survive termination (including ownership, warranty disclaimers, indemnity, and limitation of liability) will survive.

11. Intellectual Property

The Services, including all software, design, text, graphics, logos, and other content (excluding Your Content), are owned by Krumart, Inc. or its licensors and are protected by US and international copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, subject to these Terms.

12. Third-Party Services

The Services may integrate with or link to third-party services (for example, Anthropic's Claude API, payment processors, email providers). We are not responsible for the content, terms, or practices of any third-party service. Your use of third-party services is governed by their own terms.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT THE RESULTS OBTAINED FROM USING THE SERVICES WILL BE ACCURATE OR RELIABLE; OR THAT ANY ERRORS WILL BE CORRECTED.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRU.AI AND KRUMART, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

15. Indemnification

You agree to indemnify and hold harmless Krumart, Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (a) Your Content, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any third-party right.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles.

Arbitration. Any dispute arising out of or related to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Atlanta, Georgia, before a single arbitrator. The arbitrator's decision will be final and binding. Either party may seek injunctive relief in court to protect its intellectual property rights.

No class actions. You and Kru.ai agree that any dispute will be resolved on an individual basis. You may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Services before the change takes effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

18. Miscellaneous

These Terms (together with our Privacy Policy and AI & Data Processing Disclosure) constitute the entire agreement between you and Kru.ai. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our written consent; we may assign them freely.

19. Contact

Questions about these Terms? Contact us at legal@kru.ai.

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